Meta App Review Guide

Instructions for Meta reviewers to test and verify Cambo Ads ChatFlow functionality.

1Demo Account Credentials

Email: reviewer@camboads.com
Password: Test123456
Role: Business User (Pro Plan)

This demo account is pre-loaded with sample data including connected pages, customers, comments, and automation rules.

Login to Demo Account

Step-by-Step Testing Guide

1

Login to the Demo Account

Use the credentials above to login. You will be redirected to the main dashboard which shows an overview of all activity.

2

Connect a Facebook Page

Navigate to "Pages" in the sidebar. Click "Connect Facebook Page" to see the Facebook OAuth flow. Grant the required permissions to connect your test Page. The system will automatically subscribe to webhook events.

3

Test Comment Auto-Reply

Go to "Automation Rules" and review existing rules. The demo has a rule: if a comment contains "price", the system automatically replies "Hello 👋 Please check your inbox." Post a comment with the word "price" on your connected Page post to test this.

4

Test Messenger Auto-Reply

Send a message to the connected Page. The welcome message automation will automatically respond. You can also test keyword-based replies by sending messages with specific keywords.

5

View the Dashboard

Navigate to the main Dashboard to see real-time statistics including total comments, messages, and customer status breakdown. The Live Comments page shows new comments in real-time.

6

Manage Customers

Go to "Customers" to see a list of all customer interactions. You can update customer status (Interested, Deposited, etc.), add notes, and assign staff members.

7

View Reports

Navigate to "Reports" to see daily, monthly, and yearly charts for comments, messages, and new customers. Reports can be exported as CSV.

How Customer Data is Used

Customer names and PSIDs are stored to track interaction history across multiple sessions

Message content is stored to maintain conversation history in the CRM inbox

Customer data is only accessible by the business account that owns the connected Facebook Page

Data is never sold to third parties or used for advertising

Users can delete customer data at any time from the dashboard

Data is stored securely in encrypted PostgreSQL database

Permission Justifications

pages_show_list

This permission allows Cambo Ads ChatFlow to retrieve the list of Facebook Pages that a user manages. This is required for users to select which of their Pages they want to connect to our CRM system.

pages_manage_metadata

Required to subscribe the user's Facebook Page to webhook events. Without this permission, we cannot receive real-time notifications of new comments and messages.

pages_read_engagement

Allows us to read the engagement data (comments, reactions) on the connected Facebook Page, which is essential for our comment management dashboard.

pages_read_user_content

Required to read comments and posts created by users on the connected Facebook Page. This powers our live comment dashboard and customer tracking.

pages_manage_engagement

Allows the system (on behalf of the page) to reply to comments. This is the core permission enabling our comment auto-reply automation feature.

pages_messaging

Required to send and receive Messenger messages through the connected Facebook Page. This powers our inbox management and Messenger automation features.

Meta Platform Policy Compliance

  • Cambo Ads ChatFlow is a customer support and CRM platform for legitimate business use
  • We do NOT support bulk unsolicited messaging or spam
  • All messaging respects Meta's 24-hour messaging window policy
  • We only send messages to users who first contacted the Page
  • Follow-up messages are only sent when there is no customer reply within the set window
  • Users can disable all automation at any time
  • Our platform complies with Meta Platform Policy and Developer Policies

For technical questions about this implementation, contact: support@camboads.com